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Privacy Policy


We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

This privacy policy is divided into the following sections: 

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help? 

Who we are

We are Lift Consultancy / Claire Warner and for more information see 

We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.  

We are responsible as ‘controller’ of that personal information for the purposes of those laws. 

Our website

This privacy policy relates to your use of our website

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and social media sites and/or complete customer surveys. 

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).


The personal information we collect about you depends on the particular activities carried out through our website. This information includes: 

• your name, address and contact details
• date of birth(where relevant)
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details
• insert other types as appropriate 

We use this personal information to: 

• create and manage your relationship with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services 

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children. 

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. 

The legal bases we may rely on include: 

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests) 

We routinely share categories of personal data with our third party suppliers. A list of those suppliers which is subject to change is set out below;  

Wix - our website hosting platform

Thrivecart - our online sales cart provider

Stripe – to allow us to process payments electronically  

Thinkific – to allow us to provide our online content  


This data sharing enables them to provide services to us and you and we will not at any time use your data for any third party marketing. We may also share your data with third parties to whom we may choose to provide professional and other subcontracting services. We require all third parties to respect the security of your personal data in the same way as set out in this privacy policy. 


Some of those third party recipients may be based outside the United Kingdom and European Economic Area 

We will share personal information with law enforcement or other authorities if required by applicable law. 

We will not share your personal information with any other third party. 

Whether information has to be provided by you, and if so why

We require you to provide name, address, email address and home address to enable us to provide our services to you, formalise a contract between us amongst other reasons. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


Transfer of your information out of the UK and EEA

We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) such as the USA where some of our service providers may be resident. Whenever we transfer your personal data out of these areas we ensure a similar degree of protection is afforded to you. 

Cookies and other tracking technologies 

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. 

For further information on our use of cookies when we will request your consent before placing them and how to disable them, please see our cookie policy at



We would like to send you information about our, products and services, news, training and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call. 

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you download our products, or buy our services. 

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by: 

- contacting us at, or

- clicking unsubscribe at the bottom of one of our emails. 


It may take up to 30 days for us to action this and for the unsubscribing to take place. 

For more information on your rights in relation to marketing, see ‘Your rights’ below. 

Your rights

Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to: 

• fair processing of information and transparency over how we use your personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances 


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. 

If you would like to exercise any of those rights, please: 

• email us
• let us have enough information to identify you, 
• let us have proof of your identity and home address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates


Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. 

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113. 

Changes to this privacy policy

This privacy policy was published in May 2023. 

We may change this privacy policy from time to time, when we do we will inform you via our website. 

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you. 

If you wish to contact us, please send an email to

Do you need extra help?

If you would like this website privacy policy in another format please contact us (see ‘How to contact us’ above). 

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